Privacy Policy

Effective Date: March 12, 2026

Last Updated: March 12, 2026

TradeLetter ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the TradeLetter platform and related services (the "Service"). Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide

When you register for or use the Service, we may collect:

Account information: name, email address, username, and password
Billing information: payment card details, billing address (processed by our payment processor)
Profile information: investment preferences, experience level, and other optional profile data
Communications: messages, support requests, and feedback you send to us

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

Usage data: pages viewed, features used, time spent, clicks, and navigation patterns
Device information: IP address, browser type, operating system, and device identifiers
Log data: server logs, error reports, and diagnostic information
Cookies and tracking technologies: as described in Section 6 below

1.3 Information from Third Parties

We may receive information from:

Payment processors (e.g., Stripe) regarding transaction status
Analytics providers regarding platform usage patterns
Marketing partners, where you have consented to sharing

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the Service
Process subscription payments and manage your account
Personalize your experience and tailor content where applicable
Send transactional communications (receipts, account notices, service updates)
Send marketing communications where you have opted in
Analyze usage patterns to improve platform features and user experience
Train and improve AI models that power TradeLetter's intelligence features
Detect and prevent fraud, abuse, and security threats
Comply with legal obligations and enforce our Terms of Service
Respond to customer support requests

3. Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

Contractual necessity: to fulfill our subscription agreement with you
Legitimate interests: to improve our services, prevent fraud, and for analytics
Consent: for marketing communications and certain cookie uses
Legal obligation: to comply with applicable laws

4. How We Share Your Information

4.1 We Do Not Sell Your Data

TradeLetter does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service, including:

Payment processors (e.g., Stripe) for billing
Cloud infrastructure providers (e.g., AWS, Google Cloud)
Analytics providers (e.g., Mixpanel, Amplitude)
Email delivery services
Customer support platforms

These providers are contractually bound to protect your information and may only use it as directed by TradeLetter.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

4.4 Business Transfers

If TradeLetter is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.5 Aggregated & De-identified Data

We may share aggregated, de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

5. AI Training & Data Use

TradeLetter uses AI and machine learning to power its market intelligence features. In connection with these features:

Usage data and interaction patterns may be used to improve AI model performance
Individual user data is not directly fed into AI models in a way that exposes your personal information to other users
AI models are trained on aggregated, anonymized market data and behavioral patterns

If you prefer that your usage data not be used for AI model training, please contact us at privacy@tradeletter.com. Note that opting out of AI training data use may affect the personalization features of the Service.

6. Cookies & Tracking Technologies

TradeLetter uses cookies and similar tracking technologies to:

Maintain session state and authentication
Remember your preferences and settings
Analyze platform usage and performance
Deliver relevant marketing communications

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the Service. For detailed information, please see our Cookie Policy available on our website.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to:

Comply with legal obligations
Resolve disputes and enforce agreements
Prevent fraud and improve safety

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

8. Data Security

TradeLetter implements industry-standard security measures to protect your personal information, including:

Encryption of data in transit (TLS) and at rest (AES-256)
Access controls and authentication requirements for internal systems
Regular security assessments and vulnerability testing
Employee training on data security and privacy practices

However, no security system is impenetrable. We cannot guarantee the absolute security of your information. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

9. Your Privacy Rights

9.1 All Users

Regardless of location, you have the right to:

Access and review the personal information we hold about you
Request correction of inaccurate personal information
Opt out of marketing communications at any time
Request deletion of your account and associated data (subject to legal retention requirements)

9.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information is collected and how it is used
The right to delete personal information (subject to exceptions)
The right to opt out of the sale or sharing of personal information (TradeLetter does not sell personal information)
The right to non-discrimination for exercising privacy rights
The right to correct inaccurate personal information

To exercise California privacy rights, contact us at privacy@tradeletter.com or submit a request through your account settings.

9.3 EEA & UK Residents (GDPR/UK GDPR)

If you are located in the EEA or United Kingdom, you have the right to:

Access, rectify, or erase your personal data
Restrict or object to certain processing
Data portability (receive your data in a structured, machine-readable format)
Withdraw consent at any time where processing is based on consent
Lodge a complaint with your local supervisory authority

To exercise these rights, contact us at privacy@tradeletter.com. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will delete it promptly. If you believe we have inadvertently collected information from a minor, please contact us at privacy@tradeletter.com.

11. International Data Transfers

TradeLetter is operated from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

For EEA and UK users, we use standard contractual clauses approved by the European Commission and equivalent UK mechanisms to safeguard international data transfers in compliance with GDPR and UK GDPR.

12. Third-Party Links & Services

The Service may contain links to third-party websites, data providers, or services. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through TradeLetter.

13. Do Not Track

Some browsers transmit Do Not Track (DNT) signals. TradeLetter's current systems do not respond to DNT signals. We will update this policy if our practices change.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised effective date and, where required by law, by sending an email notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

TradeLetter Privacy Team
Email: privacy@tradeletter.com
Legal: legal@tradeletter.com
Website: www.tradeletter.com